While most businesses were still playing the wait and see game at the onset of MCO in 2020, parcel delivery companies hit the ground running to support the surge in e-commerce activities. They were on a roll.
In this second episode of #PrestigeBizTalk, the CEO of Ninja Van Malaysia delivers some solid points on how the tech-enabled logistics company is coping with these uncertain times and how perseverance is an essential skill to have.
“When the pandemic first hit, there was a lot of fear and uncertainty in the market and we saw parcel volume drop during this time. When the stay-at-home order kicked in, people started needing goods to be delivered to their homes and parcel volumes started skyrocketing but there was limited operating hours with short delivery window,” recalls Adzim.
As one of the fastest growing logistics companies in the region, they were quick to adapt by introducing contactless delivery and live chat function. These two launches were key in ensuring a smoother transaction for all parties, without compromising on service and everything the company stands for. Having almost 100% coverage across Malaysia is also a huge plus for Ninja Van.
Adzim said they will continue to introduce new products and services, firstly to help more traditional retailers transform their existing business model by adopting the omni-channel retailer model. “We also believe that social commerce and part-time reselling in on the rise, therefore we have developed a very innovative prepaid polymailer solution called Ninjapacks which comes with 4000 drop off points across the country,” he adds.
Ninja Van was established in Singapore in 2014 and Adzim was part of the operations team, but founders of the company sent him back to Malaysia with a seed – to establish and grow Ninja Van Malaysia. From a two-man team, the company has grown into an extensive outfit of over 2,300 staff including delivery drivers/riders as well as management. Ninja Van has a strong network in Southeast Asia, including the Philippines, Indonesia, Thailand and Vietnam.
For Adzim, the focus is always on the journey, not so much the destination and despite all the success he and his company has achieved so far, he stressed the importance of diligently doing the work that got them there in the first place. He would give others the same advice he gives himself – work hard, be persistent and have patience.
Videography & main photo: Hans Media
Special thanks: WIP, Bangsar Shopping Centre