Chief Executive Officer, Geno Hotel

True hospitality comes from the heart. It’s something that Datuk Lim Kian Yu, CEO of Geno Hotel, is familiar with. “Excellent customer service is what  defines great hospitality in every aspect,” Kian Yu points out. “It gives me great satisfaction to be able to see every guest coming and leaving the hotel with a smile on their faces.” 


Kian Yu highlights what he loves most about his career in the hospitality industry, explaining that he feels blessed to have a fantastic team to work with. “We get to deliver the best experience to our guests, and I love being involved in the daily operations and witnessing the hotel’s growth,” he says. According to him, the golden rule to a successful hospitality business can be traced to how your team feels. “Happy staff equate to happy guests,” he says. 


He opens up on the future of the business, saying, “Geno Hotel is very new in the hospitality industry, and a home and self-managed brand. It would be a great pleasure to be able to see a brighter future in expanding our brand to great heights and I’m confident that we will be able to do so.” 


Datuk Lim Kian Yu is wearing the Hublot Spirit of Big Bang Titanium Ceramic